Serpius Dento
Communication & Customer Relations
Serpius works with communication and customer relations at BoraPhone. With hands-on experience helping users navigate international calling, he writes practical guides based on real conversations with customers worldwide.
About Serpius
Serpius Dento leads communication and customer relations at BoraPhone, a browser-based international calling platform built in Oslo, Norway.
Through daily conversations with customers across the globe, Serpius has developed a deep understanding of the real challenges people face when making international calls — from confusing dialing formats to unexpected carrier charges.
Before focusing on customer-facing communication at BoraPhone, Serpius built his expertise in telecommunications by working closely with support teams and monitoring the questions that come in most frequently. This front-line experience gives him a unique perspective on what people actually need to know, not just what's technically accurate.
Serpius personally tests calling routes, documents common issues, and turns customer feedback into actionable guides. His writing on the BoraPhone blog is grounded in real interactions — every tip, checklist, and comparison reflects problems that real users have brought to his attention.
When he's not writing or helping customers, Serpius stays current with telecom industry trends and VoIP developments to ensure BoraPhone's content remains accurate and useful.